Privacy Policy Loving Strangers Hostel

Privacy Policy

At Loving Strangers Hostel, we care deeply about respecting our guests' privacy and offer full transparency through our Privacy Policy. It is to inform you how we collect, use, disclose and safeguard your personal data.

Below you will find all the necessary information about our privacy practices and how we collect data through our different channels, such as: When you use or interact with our Website When you stay as a guest at Loving Strangers Hostel or communicate through offline mediums. When we e-mail you HTML formatted communications.

Collectively, the interactions described above are referred to as "Services."

By using these Services, you are agreeing to the terms and conditions of this Privacy Policy. We reserve the right to change our Privacy Policy at any time; any changes made will be updated here, so please check back for updates. Your continued use of the services is regarded as acceptance of such changes.

Types of personal information that we collet

“Personal Information” is any information that can either directly or indirectly identify you as an individual. We pride ourselves in providing the best quality service and unique experiences; in doing so, we may collect Personal Information in accordance with the law, such as:

Your name, gender, home and work contact details, business title, date of birth, interest, and birthplace. Guest stay information, travel itinerary, date of arrival and departure, goods and services purchased, services preferences, special requests, and any information necessary to fulfill them.

Your payment card details and ID details. Any information you provide regarding marketing preferences while participating in a survey, reviews, contests, or promotional offers. Any booking information provided through our website or third party booking, for example, providing financial information before making a reservation. Images, video, and audio recorded by security cameras located in public spaces. Should you submit any Personal Information through our Services or service providers about another individual, for example, making a reservation on their behalf, you assert that you are authorized to do so and permit us to use the information in accordance with this Privacy Policy.

How we collect your information

Loving Strangers Hostel or third party data processors, agents, and sub-contractors acting on our behalf) may collect, store and use your personal information through:

Direct interactions

You may give us your information by filling in forms via our Website or by corresponding with us in person, by post, phone, email, or otherwise.

This includes but is not limited to personal data you provide when you:

Make an inquiry

Book a stay

Subscribe to our marketing list

Enter a survey, promotion, or competition

Use our onsite property services, such as our restaurant or our tour services.

Automated technologies or interactions

While you interact with our Website, we may automatically collect technical data about your equipment, browsing actions, and patterns. This data is collected using cookies, server logs, and other technologies. Typically, the automatically-collected data does not reveal your specific identity or relate directly to an individual; however, to the extent that is foes reveal your specific identity or relates in any way to an individual, we will protect the information in accordance with our Privacy Policy.

Cookies are small pieces of information stored in browser-related files on your computer’s hard drive when you visit a site. We use cookies to collect and maintain aggregated data (such as the number of visitors to our site) to help see which areas are most popular with our users and improve and update content on our Website. Cookies are widely used on most major websites. We may use third party advertising companies to service our ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. If you do not want data collected with cookies, you can learn more about controlling cookies at: https://www.allaboutcookies.org/manage-cookies/index.html. You have the choice to accept cookies our cookies or not, however, if you do not accept cookies, you may experience some inconvenience in your use of the Online Services.

Analytics

Google Analytics is a web analysis service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s practices by going to www.google.com/policies/privacy/‌partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Your IP Address

An IP address is a number that is automatically assigned to your computer by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log file when our Online Services (Website) are accessed by a user. The date, time and pages visited are also logged along with the IP address. We use the IP address to calculate website traffic, assist in diagnosing server issues and in the administration of the Website. Your approximate location can also be derived through Geolocation in your IP address.

The data collected may be aggregated, however, no accumulation or combination of data will personally identify you or any other user.

Why we use personal information

We use Personal Information to provide you with our Services, develop new experiences and offers, and protect Loving Strangers Hostel and our guests. Certain Services will require select Personal Information to be shared with us. If you do not provide the necessary information, we may not fulfill the Services you request. In accordance with applicable laws, we may collect, use and disclose relevant portions of your personal information to perform the following activities:

Purpose/Activity Lawful Basis for Processing:

Process information received from our Website regarding inquiries or submitting registration forms.

Processing Our Bookings:

Processing bookings.

Ensuring your room is available.

To manage payments, fees, and charges.

Collect and recover money owed to us.

In our performance of a contract with you.

Managing Our Relationship With You:

Notifying you about changes to our terms.

For internal administrative purposes.

Requesting you to leave a review or take a survey.

To send confirmation, pre-arrival, and departure messages.

Provide customer service (e.g., to place dining reservations, provide extra towels, etc.)

Performance of a contract with you.

To fulfill legal obligations.

Any necessary for our legitimate interests (e.g., updating our records, managing our operations, enabling us to keep you informed and us amenable your questions and needs, in assessing customer feedback to continue to grow and improve to provide the best service to you. )

Personalizing Our Service for Your Personal Preference:

In customizing your personal experience through Personal Information shared with us directly through you or learned through our interactions with you.

To offer options that we believe will enhance your confirmed stay with us.

Regarding our legitimate interests to ensure you have the most enjoyable stay possible and build and maintain our relationship with you.

To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)

Necessary to comply with a legal obligation.

To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences Necessary for our legitimate interests (to define types of customers for our services, keep our Website updated and relevant, and develop our business, and inform our marketing strategy).

Monitoring and preventing unlawful acts (including the use of card keys and other security systems).

Necessary for the prevention or detection of an unlawful act.

Must be carried out without the data subject's consent not to prejudice those purposes and is necessary for substantial public interest reasons.

Sharing of personal information

We reveal personal information about you to unaffiliated third parties if: You request or authorize it.

The information is provided to help complete a transaction for you. The information is provided to comply with the law, applicable regulations, court orders, or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety – or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection).

The disclosure is done as part of a purchase, transfer, or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).

The information is provided to our agents, outside vendors, or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, bankers, auditors, etc.) To others as described in this Privacy Policy.

Transfer of data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Europe and choose to provide information to us, please note that we transfer the data, including Personal Data, to Europe and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

Retention of data

We will retain your Personal Information only for as long as necessary for the purposes set out in this Privacy Policy. We will keep and use your Personal Information to the extent required to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Website usage data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve our website's functionality, or we are legally obligated to retain this data for more extended periods.

Your consent to this privacy plan

Use of our Website signifies your consent, as well as permission for whose information you submit (if any) through our services, including collection and use of information by our website, as described in this Privacy Policy. Also, it signifies agreement to the Terms of Use for the website. Do not continue to access and use the website if you do not accept the terms of this Privacy Policy.

Our website does not sell products or services for purchase by children. No one should use this website under age 18 without the involvement of a parent or guardian.

Your data protection rights

Loving Strangers Hostel aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Information we hold about you, object to our processing, and/or if you want it to be removed from our systems, please contact us at info@lovingstrangershostel.com; subject: Personal Data. If you no longer want to receive marketing-related e-mails, you may opt-out anytime by clicking the unsubscribe button located at the bottom of every marketing e-mail. Please note that we often need to retain certain data for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security, or other reasons.

Portability:

You may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine-readable form, or ask us to send such personal data to another data controller.

Right to object:

You may object to our processing of your personal data according to this Privacy Policy. Please contact us using the details below, providing details of your objection. Make a complaint: If you are not satisfied with our response to any queries or complaints you raise with us or believe we are not processing your personal data in accordance with the General Data Protection Regulation, you have the right to submit a complaint. However, we would appreciate the chance to deal with your concerns before you take such an approach, so please contact us in the first instance. Please note that we may ask you to verify your identity before responding to such requests.

Policy modifications and contacting us

We reserve the right to change this Privacy Policy at any time. Notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact: info@lovingstrangershostel.com